At eMemories, we want you to be completely happy with your purchase. If for any reason you are not satisfied, please review our returns policy below.

We offer full money-back refunds on un-personalised gifts only, subject to the following conditions:

• The item must be unused and returned in the same condition as received
   
• The item must be returned in its original packaging
   
• The item must be undamaged and of resaleable quality
   
• The return must be requested within 14 days of delivery
   

Due to the bespoke nature of personalised products, we cannot accept returns or offer refunds on personalised gifts, unless the item is faulty or incorrect due to our error.

• Original shipping costs are non-refundable
   
• Customers are responsible for return postage costs, unless the item is faulty or incorrect
   

If you receive an item that is faulty, damaged, or incorrect, please contact us as soon as possible. We will arrange a replacement or a full refund, including any applicable shipping costs.

To request a return, please contact us at [insert your customer service email] with:

• Your order number
   
• The reason for the return
   
• Photos if the item is faulty or damaged
   

We will provide return instructions once your request has been approved.

Once we receive and inspect the returned item, your refund will be processed to your original payment method within 5–10 working days.

Last updated: Aug 2025

ememories.co.uk (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal data.

• Your name and email address
• Account information (if you create an account)
• Content you upload (such as text, photos, or videos)
• Messages you send us
   

We use your information to:

• Run and improve our website 
• Create and manage accounts 
• Display and store uploaded content
• Respond to enquiries
• Keep the site secure
• Meet legal requirements
   

We do not sell your data.

We only share data with trusted service providers (such as hosting or analytics services) or if the law requires it.

We use cookies to help the website work properly and to understand how it’s used. You can control cookies through your browser settings.

You have the right to:

• Access your data
• Correct or delete your data
• Withdraw consent at any time
   

To exercise your rights, contact us at info@ememories.co.uk

If you have any questions about this policy, please contact us:

Email: info@ememories.co.uk
Website: www.ememories.co.uk

Welcome to ememories.co.uk. By using our website and placing an order, you agree to the following Terms & Conditions. Please read them carefully before making a purchase.

This website is operated by eMemories (“we”, “us”, “our”).
If you have any questions, you can contact us at:
Email: [insert your contact email]

By using this website, you confirm that:

• You are legally capable of entering into binding contracts
   
• You will not use the website for any unlawful or prohibited purpose
   

We reserve the right to restrict or terminate access to the website if these terms are breached.

We aim to ensure that all product descriptions, images, and prices are accurate. However:

• Colours and appearances may vary slightly due to screen settings
   
• We reserve the right to update product information at any time
   

Personalised items are created based on the information provided by you. Please ensure all details are correct before placing your order.

• All orders are subject to availability and acceptance
   
• Once an order is placed, you will receive an order confirmation email
   
• We reserve the right to refuse or cancel any order for any reason, including errors in pricing or product information
   

Personalised items are made specifically to your requirements.
Once an order for a personalised product has been placed, it cannot be cancelled, refunded, or returned, unless the item is faulty or incorrect due to our error.

• All prices are shown in GBP (£) and include any applicable taxes unless stated otherwise
   
• Payment must be made in full at the time of ordering
   
• We accept payment through secure third-party payment providers
   

We reserve the right to change prices at any time, but this will not affect orders already placed.

• Delivery times are estimates and not guaranteed
   
• We are not responsible for delays caused by postal services or circumstances beyond our control
   
• Risk of loss or damage passes to you once the item has been delivered
   

Please ensure delivery details are accurate, as we cannot be responsible for orders delivered to incorrect addresses provided by the customer.

Our Returns & Refunds Policy forms part of these Terms & Conditions.

In summary:

• Full refunds are available on un-personalised items only, excluding shipping costs
   
• Items must be returned unused, undamaged, and in original packaging
   
• Personalised items are non-refundable unless faulty or incorrect
   

Please refer to our full Returns & Refunds Policy for details.

If you receive an item that is faulty, damaged, or incorrect, please contact us promptly. We will arrange a replacement or refund in line with your statutory rights under UK consumer law.

All content on this website, including text, images, logos, and designs, is the property of eMemories or its licensors and is protected by copyright and intellectual property laws.

You may not copy, reproduce, or distribute any content without our prior written consent.

We are not liable for:

• Indirect or consequential losses
   
• Losses caused by misuse of our products
   
• Events beyond our reasonable control
   

Nothing in these Terms & Conditions limits your statutory consumer rights.

Your use of this website is also governed by our Privacy Policy, which explains how we collect and use your personal data.

We reserve the right to update or amend these Terms & Conditions at any time. Any changes will be effective once posted on the website.

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.